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How to send an inquiry?
Finding a Specific Item
- We have a great search feature that makes finding exactly what you're looking for a breeze!
- Follow the steps below to perform a search:
- Go to the Aceworks.cn homepage.
- In the search box at the top center of the screen, type in the name of the product you are searching for (such as Bling )
- Click on the Search button.
- We will display the items that match the words you searched for.
- If you are looking for a particular item, it may be helpful to search within a specific product name or code to get what your are looking for. you click the “Go” button, your search results will be returned. You may now continue to refine your results using our Category, and other corresponding information.
How to send an inquiry?
You can write down the product code which you are interested in, and E-mail us with the detail include product code, colors, and special requirements, we will reply you in 24 hours once we got your inquiry.
Or you can just send us an on-line inquiry, it will quite simple and easy as well. Why some product cannot be enlarged and selected?
Some product are coming soon or only designs so it may not enlarge and selected, you can just write the number down and E-mailus. How soon we can get your reply?
We are always trying to reply you immediately once we get your on-line inquiry or E-mail, but due to some problem we are only able to guarantee we will reply you in 24 hours. I want to make a custom design.
Please E-mail to sales@aceworks.cn. Why I didn't get your reply after inquiry?
The E-mail address which you provided on the Aceworks.cn was incorrect then we may not able to reach you.
Or your inquiry was not detailed enough, you even don't want to take time to send an detailed inquiry,just ask price list or catalogue, usually we will put detailed inquiry as priority. Where I can find the price?
We don't publish the price on our website, you need to send us an inquiry with product code, and Q'ty we will reply you at the first time. |
Shipping
Shipping & Delivery
We will delivery to you as the shipping method we agreed, we will send you tracking number if we send by courier, air waybill if by air or BL by vesell. Shippping Rates
We will quote before each order, before the order was shipped, any shipping rate fluctuating are not considered, Aceworks will not rise up price even it's rise up. Track Your Order
We will send you tracking number if by courier, airway bill by air and BL if by vessel for you to follow up, sure we will help you track at our end.
Shipping by regular mail
Due to the China post service status, we cannot use normal post for you order. Shipping to a P.O.Box or APO/FPO Address
Due to the policy of different shipping companies such as DHL FedEx UPS TNT etc, we are not able to ship to Shipping to a P.O.Box or APO/FPO Address Placing Orders with Multiple Shipping Addresses
Need your indicate the address before order in order for us to quote. we will separate packing and delivery it as your different address. How to do a international shipping
We are able to ship by air or by sea by courier, for more detail you could visit shipping information page Damage or losing during the transportaion.
Aceworks will provide all necessary packing protection to make sure the product without damage during the transportation but we are not responsible for any losing, damage during the transportation.
You can contact the shipping company for compensate.
But please noted the shipping company usually we just pay for what we declare on the invoice. please let inform us the declare the value if you want to specify it. please also notes a high value will be cause more import tax be charged by the custom of your coutry. |
Orders
Minimum Order Q'ty
Please noted our MOQ mark on our website only for each item each color, we also have a minium purchase usually it's 300PCS or 360 PCS each purchase. How to place an order?
You could find more detail from the "how to order " menu. Can I Change My Order?
Unfortunately, we are unable to make any changes to once we run the production. There is a short period of time before we run production after receipt of your payment. if we didn't run production during that, then we can change order for you.
How to place an custom order?
We will make product as your designs or samples, firstly we will make a sample to you to approve. and then start production after you approve the samples. Can I cancel my order?
If you want cancel your order, you have to inform us within 24 hours after you made the payment to us and ask your money back
We will refund you as your requirements, please notes we are only able to refund the amount what we got. since there may some intermediary bank charge deducted, usually no more than USD50.
We will not able to refund you except the shipping charge since we have started production after 24 house for since you made the payment. Order Status Terms
- Submitted – Your order has been submitted and we have informed that we have confirm your payments. Orders usually stay in this stage for less than 1 business day.
- Processing – Your order has now been proceed, during this period you cannot change or cancel you order.
- Cancelled – Your order has been cancelled. This may be the result of an unforeseen circumstance that prevented us from fulfilling your order, an unsuccessful attempt to collect payment, or a requested cancellation.
- Shipped – Your order has now shipped. A tracking number may be provided to track your shipment.
Can I order less than the minimum order?
Available only at case below
- Your order assorted items and we have same thing in production line
- Agree to pay 130% or 150% higher than our wholesale price
Does Aceworks do retail / B2C business?
NO, To protect distributors' benefit, Aceworks won't sell to end customers, for any samples request, we will charge a higher price than your retail price. How to Contact Customer Service?
If you have searched the Help Center and cannot find your answer, or need further assistance, please contact us to view information on how to contact our Live Chat, Phone, and Email Support departments. |
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Payment Options
What Payment Methods Do You Accept?
T/T (wired transfer), Western Union, Money Gram, or by Cash in CNY if you was in China.
We do not accept:
Credit Cards, PayPal, Checks, Cash on delivery (COD), or any other payment method not listed. Can I pay by Credit Cards?
No. we are not able to accept foreign credit cards payments. Can I pay via PayPal?
No, PayPay is not accepted What is the transaction currency?
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Using Your Account
Updating Your Personal Account Information
Update Your Name, Email Address, Password, Shipping Address, or contact phone number &
Click Here To Change Your Account Settings . If you're having trouble, please follow the instructions below.
- Login with your current e-mail address and password to access these settings.
- Click the information link on the left that you would like to change.
- Enter the information you wish to update.
- Click the Submit Changes button to update your information.
Forgot your password.
Please click "My account" and then "Forgot your passward " button on the right side. then follow the procedure and gererate a new password. How Do I Login and Out of My Account?
Log In:
- Click the Your Account link located at the top of the homepage, or click here.
- Enter your email address and password under the heading “are you a RETURN or CLUB CUSTOMER?”.
- Click Continue to log into your account.
Log Out:
There are two ways to log out of your account.
- Click the Sign Out link located in the top right corner of our homepage.
- Close your web browser window that is displaying the aceworks.cn webpage to automatically log out.
If you are a new customer and wish to set up an account, please click here for more information.
If you have lost your password, please view our Lost Password link to retrieve your password. Creating an Account
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Before Inquiry:
- Click on the My Account link located at the top of the Aceworks.cn homepage.
- Under the heading “Are you a new customer?” enter your email address.
- Create and confirm your password.
- Click Continue to complete your account set up.
During the Checkout Process:
- From your inquiry cart, click the "Continue Checkout" button.
- Under the heading “Are you a new customer?” enter your email address.
- Create and confirm your password.
- Click Continue.
Need assistance going through the checkout process? Please click here.
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Product Information
Are everything in stock?
No, Aceworks is manufacturer and we don't keep stock. Are You Searching For a Product?
Go to our homepage located at www,aceworks.cn to search and browse for products. Click hereif you need information on how to find items and perform a search.If you cannot find what you are looking for on our website, please click hereto contact us. Why seems same thing but Aceworks price is higher than other suppliers.
Aceworks always try to bring you high quality and perfect products, in the case no matter material choose, producing technique and inspection level is more strictly than the other suppliers. some product they sell as it good one but we take it as defectives and discard it. so It's unreasonable to just compare price before you see the product and use it. Will Aceworks will keep it as exclusive for custom design?
Yes, For custom design we will make it exclusive to you. Aceworks will not public it at any of our advertisements and will not disclosure to anyone else. How can I make sure of Aceworks' quality?
Since 2003. Aceworks only focus on high quality products, we take very strictly material chosen & inspections. we will make all the product you got are definitely different from others.
We have our special quality control system to make every pieces you got are in perfect condition. any defective product we will place replacements 100% once we confirm it in 30 days after sold
We are confident to surprise your on quality if you purchase from others before Are the packing material available for selling?
No. It's featured service of Aceworks, all the packing material are customized designed and produced by Aceworks, not for selling sparately. |
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Samples policy
How can I get a sample?
New customers: Samples fee and courier charge should be paid, but samples fee could be refund to you when you place an order with us , courier charge cannot be refund.
When you become our regular customer, you want samples from Aceworks, usually we don't charge for that, only courier charge. How can I get a sample for custom design?
For the custom sample, the logo set up charge or molding charge should be paid, then we will go ahead for new mold or sample with your logo. Molding charge and logo set up charge are only to be refund for a certain order Q'ty, for more detail pleasecontact us |
Aceworks Service
Designer Service
We are able to offer design service to design product for you according to your requirements without extra charge charged on your orders. OEM service
We welcome OEM arrangement, custom make product as your designs / samples / Sketch / specifications Aceworks custom packing service
Aceworks offer custom packing service to our customers, we are able to make the packing and pack the merchandise as your requirements
We have our own packing departments to process the packing, the service are Non-profitable, only take cost from you. Customized packing service
Aceworks offer customized packing service, we have professional packing departments to provide all necessary packing solutions. as a service to our customers, Aceworks only take the cost from you without profit. |
Returns
How to Return an Item?
Any defectives and function problem of the product need to inform to us within 30 days after we sold you, we will make free replacements after we confirm you case. we are not able to take care of the case by wrong or unproperly using of the products. Non-Returnable Items
- Damage by improperly using.
- Function or using defectives by your design or samples.
- Damage or defective report after 30 days after sold
Products Returned After 30 days
We grant partial responsibility for most returns initiated more than 30 days after delivery, according to your conditions, we will give a best solution for you. |
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Company Information
Term & conditions
Who we are
This Site is operated by Aceworks Co,.Ltd.. We are a manufacturer in metal giftware & Jewelry and our principal place of business is located at No.6 Building 29, Jiangnan 4 District, Yiwu, Zhejiang, China |
Privacy and Sevurity
What information will be collected by Aceworks.cn?
Account Data: We collect all the information in your account on Aceworks.cn, such as your company name, address, contact person, telephone number, fax number, email and etc more...... How will Aceworks.cn use your information?
We offer secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form. more...... Disclaimers
We are not responsible for the privacy protection methods of other websites who are linked to Aceworks.cn. |
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